November 8, 2008

Communication Skills For Team Leaders – What’s The Benefit? Part 2

Misunderstandings often come from communication gaps, leading to more and more frustration! While trying to explain something new to the audience, it’s sometimes found that the manager is wrongly interpreted or seems to be speaking out of context.

During breaks, it’s worth checking with the audience whether they have followed and where necessary, amend a presentation the next time. It’s also worth exploring where they misunderstood and learning from this for the future.

As issues arise, managers need to consider what they are being told carefully, whilst ensuring that they get all the detail before they act. Sometimes, assumptions can get a manager into hot water, so it’s vital that they find out what really is fact, before they decide on a course of action.

This is not just about the ability to impart information, more, it’s about the capacity to listen carefully and then frame ‘discovery’ questions appropriate to the contextual clues they have received.

When deciding on a course of action, it is important to make sure that you have all the detail down first, check that you have heard what you have been told is correct and then, only then, go for a course of action.

You see, how well a manager receives information, is at least as critical to success as how they impart it – probably even more so.

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Filed under Developing Your People, Management Basics by Martin

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