December 5, 2008

Key Business Management Skills To Build Trust

Every successful manager must trust their team and have a good relationship with employees. When there is trust and support from the manager, employees perform better.

Employees never feel comfortable under a boss who doesn’t trust them or whom they don’t trust.

In the absence of mutual trust productivity falls as the employees get into politics, covering their backs and other counterproductive activity.

Not trusting each other will affect morale, which leads to a deterioration in customer satisfaction as the focus shifts from the business needs to internal wrangling.

One of the most vital components is being able to effectively communicate. A manager must communicate well to build strong relationships with their people.

In difficult times, employees might think no news as bad news, so a manager must keep in close touch. Lack of communication reduces trust; being open with information creates it.

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Filed under Building the Future, Management Basics by Martin

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