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March 16, 2009

Customers Want Employee Empowerment

The customer is waiting for the “manager isn’t here”, and when he gets there, becomes extremely irritated.

They see it as a stalling technique and is more likely to require more costly remedies for the problem the customer has.

It’s a no-win situation for a manager that wants to portray that they are in control.

Far better to hand over control at the sharp end, by fully empowering employees to make the best decisions – and fast.

Filed under Developing Your People, Managing Me by Martin

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