February 21, 2010

Managing Others – 9 Positive Behaviors

When we manage others, they take their lead from us. There is an onus on us therefore, to make sure that the lead we offer has every opportunity for success. And using positive behaviors is a great start…

In the teams we lead, we find that they mimic the way we are. On a bad day, they sense that things aren’t going to plan and, where they can, perhaps they keep out of our way!

Where we show the positive side of ourselves, in the behaviors we demonstrate, they are more likely to be upbeat about it – and then, as a team, we have the opportunity to be much more successful.

Here are some key behaviors you can focus on becoming positive in. These are just the chosen few – there are many more of them – and when you are beginning along this path of positive change, these will give you a great start!

•    Respond instead of React – by taking the time to make a considered response and practicing this aspect of your management style, you are going to be more likely to give a positive response than a negative one, which may come from frustration or exasperation when initially presented with a situation.

•    Show appreciation – it’s easy to notice opportunities to show appreciation when an individual delivers what’s expected of them (or more), so building this into your style is a positive response that your people will love!

•    Remember peoples’ names accurately – whilst this might seem like a small thing, employees can feel like they are ‘just a number’ – especially in big organizations – so when you individualize and personalize them, it’s a big plus.

•    Follow things through – showing that you value people is a massive positive, so by ensuring that you always do what you say you will; follow through with your promises and report back where it’s needed, you will make a difference to their feelings about their work too.

•    Drop criticism – it’s of little value when it isn’t supported by learning, so it’s best avoided. This is a ‘stop doing’ to avoid negativity perhaps rather than a positive change in behavior. Thus it has a positive impact!

•    Speak positively of others – when you even speak negatively about people, even when they aren’t present, it’s surprising just what effect that can have on everyone. By finding positive things to say about people – even when they aren’t present – you will be surprised about how quickly others pick up on this and start doing it too.

•    Encourage – amazingly positive, your personal intervention to encourage and support your people will go a long way to help build their confidence and self-belief.

•    Remind people of what they do well – It’s sometimes difficult to appreciate the gifts we all have, so we need reminding. When you tell your people about the value they bring to the team, it may well be the first time they’ve heard it, so how positive is that!

•    Manage expectations – it’s much more positive to be able to do more than expected and over-deliver than it is to over-promise and not be able to do what’s expected of you, so it’s of great value to keep expectations minimal and then do more, where you can.

Small changes in the way you work with your people can bring huge benefits to their behaviors and attitudes. You have every opportunity to choose the way you are with them and then reap the value it can create.

Filed under Blog, Developing Your People, Management Basics, Managing Me by Martin

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