September 29, 2010

Adequately Managing Employee Expectations

There’s a small action you can take, right away, that will build  confidence in you personally, as well as ensuring that the trust that  your people have in you is high.

I’m pretty sensitive to it –  perhaps it’s just the way I am – but it’s a very important behavior that  I notice easily when it happens.

You see, I really expect people to do what they say they will. It’s not much to ask!

Now, that doesn’t seem so hard now, does it? well, you might be surprised.  In fact managers so often fail to deliver, it’s little wonder that they  fail to create the respect and trust that they need to be effective  managers.

And there’s such a simple way to ensure that you are seem to deliver what you say you will.

Under-promise.

Here’s an example.

I  was once placed in a tricky situation. The organization I worked for  had a rigid salary review process – one that once a salary raise was in  place (and it was an annual activity) there was no way to change it.

Yet we had to make the budgets balance before we could tell out people what they had achieved and were going to shortly receive.

One  of my supervisors was not happy with the outcome of her review and came  to tell me so. In fact, I had inherited the review that year (from a  previous manager) and it seemed to me that there was just cause for her  concern.

But I couldn’t fix it there and then. In fact, although  there was a small window to ‘fix’ such matters – at the half year mark –  I wasn’t prepared to ‘promise’ an increase then even.

What I did  do was promise to take a further look at her situation and be as fair  with her as possible and depending on her meeting some criteria we  agreed.

I was never perfect at this. I did notice that because I  held ‘keeping promises’ in  high regard in my business life, I would  always do my best to ensure that I met the expectations others had of  me.

Under-promising has so many benefits – and it’s a tactic that  is very worthy of consideration, particularly when you have taken time  to create relationships with your people upfront.

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Filed under Blog, Management Basics, Management Development Tips, Managing Me by Martin

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