March 8, 2010
- Win-Win Management - Finding Small Gains To Start
As we set out to build relationships with our people, it's vital that there is every opportunity to make progress.
And sometimes, you can be in the driving seat to make that happen. (…)
February 15, 2010
- Perception Makes The Difference
The iris reader in passport control was out of order at Heathrow this weekend. (…)
February 4, 2010
- Customer Complaints - Who Will Gather The Intelligence?
Complaints are a valuable asset to any organization, once you can ensure that your people are willing to play. (…)
January 30, 2010
- Dealing With Difficult People - General Principles
Difficult people can be found anywhere. As managers or supervisors, you are likely to have at least one you can name. It's as common as that.
There is a general principle to use as a first step. (…)
September 27, 2009
- One and a Half Ice Creams
It was early lunchtime.
The outdoor trattorias were slowly filling up as we looked around for a good place, nothing too extravagant. (…)
