employee satisfaction

October 27, 2010

Losing Your Best Employees

Working with a client this week, I came across one of those situations where a manager’s emotions can get confused.

I recall a training video where the manager concerned feels that if he develops his people enough, then they might be good enough to, well, get promoted and then they would leave him. And his misguided concern is that they will leave him to struggle!

The situation this week was similar. It was time for the manager’s trainee to move to a new deputy role, in a different arm of the business.

The manager was noticeably glad for the trainee, yet I could also sense a hint of sadness that he was losing a valuable member of the team – one who he’d nurtured himself to an enhanced level of performance.

In fact, losing people to new challenges – especially when they have developed to their potential – is pretty much always a good thing.

Managers who deliver great team members who are capable of moving onwards and upwards can celebrate with them – in more ways than one.

Firstly, that they (the manager) have done a great job. One where they have used their people skills to draw from that individual all the possibilities that they had within them.

Secondly, that the individual will be moving on to better personal opportunities for their own future (not least they often get a pay hike too!).

Thirdly, that they will learn more somewhere else – after all, one manager simply cannot provide all the growth for an individual.

Finally (and I’m aware there might be even more positives that others might be able to provide here), there’s another upside that all managers can draw from good people moving on.

There will be another new trainee right along soon. And there’s nothing like a new challenge to keep a manager sharp, engaged and able to reflect on how they themselves can evolve, as they start along the path to create new excellence from another raw recruit.

Filed under Blog, Developing Your People, Management Basics, Managing Me by Martin

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September 16, 2010

How to Manage 14% Better

Many organisations now use surveys to see how they are doing. Some are focused at customers and clients, whilst others look at how the employees think their workplace is.

The majority of employee surveys fell out of a brilliant piece of work by two researchers at Gallup – Curt Coffman and Marcus Buckingham – and led to their iconic book ‘First Break All the Rules’.

They found that how employees responded to just 12 statements about the work experience would dictate the profitability of any team, department or organisation. They called these Q12.

Using Q12 required a licence from Gallup (and hence why they aren’t shown here, though you can find them if you Google them), so many organisations pinched the concept and just wrote the questions a bit differently.

In fact, over time they have added significantly to the 12 original statements, with many employees being asked to respond to up to 50 or more. Which rather defeats the object! Still, many HR and leadership teams couldn’t help themselves when given the opportunity to confuse and irritate their people!

A couple of the questions related to the employees experience of their manager. These related to interactions the manager has with the people in the team and how recently too, so I can share a story.

Jim (name changed) had faced a dire problem. On his promotion, he had inherited an operation with problems all over the place, which he’d had to fix. In the first year, sorting out core issues had been a focus expected of him by his own superiors.

When the employee survey was in, he didn’t do so well in the measures of him (though some results might have related to the previous guy too). In year two, he made a very conscious effort to be more visible to his people; to speak with them more often and to, well, be a bit happier too!

The year two results showed him still below the average for managers like him, but they had improved by over 14% on the previous year.

The moral of the story? If you want to engage better with your people (= be more effective with them), get out there and spend time with them – all of them.

You know it makes sense.

Filed under Blog, Developing Your People, Management Basics, Managing Me by Martin

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August 24, 2010

Keeping Your Team Members Happy

A manager’s role is to build successful teams that deliver the business. We aim to seek for higher and higher performances from those we encourage, cajole and develop.  How do we keep them all happy?

We strive to create refined, capable people to inhabit our teams. The results we seek cannot be delivered by us alone, because simply we cannot do it by ourselves.

Like the soccer coach – the results come from those who cross that white line for us. All the plays the team practice during the week, are for nothing if they don’t deliver ‘when Saturday comes’ – as they say!

As managers we have to hone their skills, tactics and flair for then.

Yet what happens to our people when we’re done developing them. When they can grow no more in the circumstances that we are in a position to offer them?

Indeed is it possible that they can grow no more with us at their helm? Could that be possible?

The simple answer is – of course they can reach a peak in the team we have them in; with the support and challenge we help them with.

And sometimes, when they achieve that zenith, we have to make the more courageous decision to let them fly off and seek a new level of opportunity, to make the next leap.

Successful management is not simply about building a team that serves us well. It’s much bigger than that.

When we help create fulfilled employees, the bigger picture is where we have to be brave and let them go. We have to celebrate the success they achieve with us and – where this is what they want – prepare them for a bigger stage to explore and reach for the next level, with our support and enthusiasm.

In soccer, managers of smaller teams strive to create better and better players for the good of the team and then, whilst it may be a sad time, encourage them on to bigger teams; new arenas and bigger opportunities.

That’s where the bigger managers stand out – loving the growth they see and then accepting – no, encouraging – their people to be the most they can – even when that means moving on.

Filed under Blog, Developing Your People, Management Basics, Management Development Tips, Managing Me by Martin

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March 10, 2009

Quick Thinking Required!

I’m fascinated by productivity. Making things actually happen, instead of pondering endlkessly is a huge step forward for any manager.

When I was in Australia recently, I met up with Dr Ken Hudson, from The Speed Thinking Zone. Ken’s premise is that things take way too long and there is a better way.

Hudson’s Law of Meetings

February 27, 2009

In 1955, Cyril Northcote Parkinson suggested, in a tongue in cheek way, what has since become known as Parkinsons Law. It states:

Work expands so as to fill the time available for its completion.

I would like to suggest that this be updated for meetings in what i have called Hudson’s Law of Meetings:

Meetings expand to the time set for the meeting.

Think about it. Have you ever been at a meeting when someone says, well we have the meeting room booked for the next hour why don’t we stay till then. Why should you? If the meeting is over the meeting is over.

Why do most of us feel guilty about having a shorter meeting or one that finishes early? In a recent workshop we covered all we had to do and i suggested that we finish early. One person started to complain about this.

Why I asked?

Why don’t you use the extra time to go to the gym or see your kids or go to a movie?

If Hudson’s rule is valid then we should think seriously about the amount of time we spend in meetings. Why are all our meetings at least one hour? Why aren’t these half an hour?

Imagine how much time you could free up and how more productive and enjoyable your life could be.

Ken Hudson

Ken’s thinking is fast paced, as you might expect. I like his stuff and I want to know more, despite Australia being quite a hike from where I am.

I think you might like to check it out too, right here at The Speed Thinking Zone

Filed under Blog by Martin

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