encouragement

November 17, 2010

My Team Is Famous For…

Getting great people to be in the team is one of the most rewarding tactics to help managers deliver the results demanded of them.

Yet these ‘great people’ as employees can be so hard to find.

Some managers have found the key to unlock creating a successful team, by ensuring that they get well known for the environment in which they and their people work.

A compelling experience for those employees who are lucky enough to be in there. Indeed, an experience so rewarding that there is a queue to join.

Imagine that your team ‘brand’ is such that you have people clamouring to be a member. A reputation to ensure that you need not seek great employees any more – they come to find you.

In times where employee costs are most often the biggest expenditure any organisation has to endure, throwing money at recruitment is not only expensive, but it’s usually a waste of time.

Creating a renowned workplace experience that others want to become a part of, means that as long as the pay you offer isn’t stupidly small, you can get away with paying a good average rate for the job, so long as…

…what they find when they get there is good.

Here’s a secret. there are not that many components of good and what’s even more interesting, as long as you pay at an acceptable level, pay isn’t in that set of keys.

By providing an environment that your people like and enjoy, not only will the word get round and you find people come to you to join your team, you lose less of the one’s you’ve already got.

Now, it’s not about providing a cushy little number where your people can snooze their afternoon’s away. that’s not part of it at all – here are the keys…

1. A challenging job that:- stimulates and encourages employees to take risks and grow, safe in the knowledge that they will be supported and not chastised when things don’t quite go to plan.

2. Leadership that:- delivers it’s promises; values the individual; listens much more than speaks (whilst communicating effectively); is trusted and trust others; oils the wheels to make delivery of high performance easy for the team members; can be hands on; pays attention to what’s going on.

3. Have fun – simple as that!

With these in place, your team will definitely be famous for…the team that it really is worth being in.

Filed under Blog, Building the Future, Developing Your People, Management Basics, Managing Me by Martin

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August 31, 2010

Appreciation – Learning from Your Team

One of the simplest management tactics you can use to build trust and positive morale is where you find a small amount of time in your day to appreciate your people.

This can take the form of praise; encouragement; delegation and even that simplest of activities, just saying ‘thank you’. Sometimes even just keeping it personal is very effective indeed.

I recently came across a team where the manager wasn’t the best at saying ‘thank you’ or showing appreciation in much of any way at all.

One of his team was leaving after a few months only, to go back to college – she was 19 years old and had settled in very well, becoming a big contributor to the team very quickly.

The team had 7 people in it and it was clear that they would all miss this employee – and indeed she gave a strong impression that she would miss them too (even marking ‘so sad’ on the calendar for her leaving day!).

This was made very clear on the day after she left, when she returned to the office and left everyone a small card.

Inside the card were a few sentences which thanked each one personally for their friendship and how much she would miss them. There were also a few words of what was so special about each of them, including the manager himself.

Now, I don’t know if the hint was taken by the manager, but every individual was not only hugely touched by the gesture, but each was surprised and enlarged with the rosy-glow of the value they each contributed to the person leaving.

Small, personalized, honest and very appreciative were the comments. But what a difference they made to each of her friends and colleagues. A difference that would be long-lasting and specific to each of them.

As managers, we can always learn a lot from our people, when we take the time to notice – and then apply – what we observe.

It takes a little effort to get down off that high horse we sit on when we are the boss – and when we are humble enough to do so, we can make great steps forward, making our own difference as we go.

Filed under Blog, Developing Your People, Managing Me by Martin

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