informal communication

December 3, 2008

Listening Skills Revisited – 7 – See the Value

Informal communication within the office is an excellent way to collect feedback about the way things are going – policies, ideas, plans, relationships even.

Not only can what you hear around the place have a great value in terms of ‘intelligence’, but if you start to get creative, you will seek out feedback from teams away from your own.

For example, you might be able to find out how the sales department feel about the impact your admin team have on their side of the business, and use that knowledge to make focused improvements yourself.

Filed under Developing Your People, Managing Me by Martin

Permalink Print