management skills

December 5, 2008

Get Management Right – Then Focus On Leadership

So, since utilizing and distributing resources is what is demanded from the manager, he cannot afford to be overly authoritarian.

If he is, then he may push his workers into being less productive.

Instead he should be the friendly but firm guide who inspires dedication to a common end.

Any manager’s goal is to maximize resources and reap the highest results, while dealing efficiently with clients and their quirks (as well as employees).

So while leadership focuses on taking companies onto new directions and give them new visions and aims, good managers help inspire employees deliver results in the shorter term in a focused way.

This helps the company to consistently reap profits right now, maintaining stability and equilibrium, so providing a healthy environment for the longer term potential the leader seeks to unleash.

So a good manager will know how to handle stakeholders, clients and workers with equal ease, keeping things moving along nicely.

Filed under Building the Future, Management Basics by Martin

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December 3, 2008

Listening Skills Revisited – 7 – See the Value

Informal communication within the office is an excellent way to collect feedback about the way things are going – policies, ideas, plans, relationships even.

Not only can what you hear around the place have a great value in terms of ‘intelligence’, but if you start to get creative, you will seek out feedback from teams away from your own.

For example, you might be able to find out how the sales department feel about the impact your admin team have on their side of the business, and use that knowledge to make focused improvements yourself.

Filed under Developing Your People, Managing Me by Martin

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November 28, 2008

Managers Focus On Today’s Performance

To manage well is to focus on ongoing activities.

Since the aim of management is to maximize profits using available resources, any good manager should be able to motivate and encourage his or her people.

They should have the ability to initiate the workers, any company’s main assets, into an inspired state of working, to get them pulling together in order to achieve a common goal.

It is only when managers are accomplishing results, through the co-operation of their workers that a company will be able to flourish. This is why a manager has to have the keen ability to gauge his workforce’s needs and act accordingly.

If his workers are capable and have adequate skill then the manager merely has to motivate and encourage them towards progress.

If, on the other hand, the workforce is not that accomplished, the manager’s task is to personally guide and instruct them in order for them to benefit.

Filed under Building the Future, Management Basics by Martin

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November 27, 2008

Listening Skills Revisited – 6 – All Ideas are Valued

If one of your employees gives you a suggestion in a meeting or otherwise, encourage them.

If you don’t like their idea don’t dismiss it off-handedly. Explore with them where there may be flaws.

Your personal experience should feed into the success of the team as a whole.

Always listen encouragingly to their ideas and make sure that you compliment them on their enthusiasm and positive participation.

Filed under Developing Your People, Managing Me by Martin

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November 21, 2008

Leaders or Managers – What’s The Most Valuable?

Leadership is a quality, which is undeniably useful for the eventual benefit of the company.

Management is the crucial, integral activity that will ensure it survives today, by ensuring the company delivers it’s operational requirements, thereby ensuring the possibility of seeing a tomorrow at all.

Leadership can be described as ‘that quality which involves innovation, risk taking and exploring of new avenues’ for the company to secure a stable, unchallenged superior position in a competitive world.

From this it could be considered that in a constant and steady state, all an organization consistently needs is solid management skills to survive, without any need for leadership skills.

Leaders in any organization are the seeds sown for health and success in the future.

Filed under Building the Future, Management Basics by Martin

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November 20, 2008

Listening Skills Revisited – 5 – It’s a Motivator Too

Your great listening skills also helps to motivate your people perform to their best.

Realistically speaking if your employees are happy and feel important and fulfilled in their work, then tangible rewards like pay raises, bonuses etc. take a back seat.

Supporting the organization that shows they care (through your excellent listening skills!) becomes their top priority.

By involving them in the working of the company as much as possible, it provides them with a clear view of what lies ahead in terms of company plans, future aims and goals.

Filed under Developing Your People, Managing Me by Martin

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The Purpose of Strategic Thinking – The Leader’s View

The basic purpose governing strategic thinking is to be able to construct an overarching and defining plan or strategy that would not only provide a focused and coherent framework for crucial policy decisions regarding direction of the business and resource utilization, but also a sufficient and clear guideline for the continued development and growth of the organization.

One of the most important purposes of strategic thinking, is out-thinking your competitors and keeping ahead of your rivals.

While engaged in any strategic thinking process, a business team usually has to try to consider as many consequences and eventualities that may arise from their own actions aimed at improvement or growth. By minimizing adverse outcomes that could destroy ambitious plans.

In this process, by bringing together innovation, strategic planning and operational management, leaders attempt to develop as foolproof a business strategy as possible with a greater likelihood of success.

Filed under Blog, Building the Future by Martin

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November 15, 2008

Communication Skills For Team Leaders – What’s The Benefit? Part 3

When working with a team, top-class communication and collaboration is essential. You need to manage your team well and build team-spirit where you can.

Where new ideas and plans are going to be implemented, let your team know about it in the most timely fashion – if possible, get them involved in the ‘how’ of the implementation.

Another thing you can do is to discuss changes fully with them, so they can voice their opinions and integrate their contributions in how they feel it will be best to work in future.

When you are keen to ensure any communication processes that you have in place are effective, it’s pretty important to adequately source relevant materials to deliver all that you need to.

There can be few managers who haven’t got circumstances wrong at some time in their career. Once it happens you don’t easily forget when a piece of vital equipment fails, or your laptop battery died at just the wrong moment. Sometimes it’s just as challenging when you can’t find a flipchart pad.

On an even more an informal basis, it can be a bit embarrassing when you haven’t got a bit of paper in your pocket to take a note or two down!

By making sure that you really understand that communication skills are your first, middle and last amazing tool in your kit when you are managing a team of people, however large or small, you will enjoy major benefits.

Get this right and you will have results to be totally proud of.

This is your moment, so make a real go of it!

Filed under Management Basics, Managing Me by Martin

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November 14, 2008

Top Communication Skills For Managers – What’s The Benefit?

A manager needs to have good communication skills. It is one of the major elements of communication. One of the most vital skills in any manager or supervisor’s portfolio of skills. But why? What are the benefits of being a good communicator?

Often a manager is asked to explain or make understood a new policy which is to be implemented or a particular process that is already in use be refined. It could be that new approaches are needed to make the difference in our challenging world.

Whilst using your capabilities to find out about what’s going on around you is important, the impact of under-performance cannot be overestimated. If something isn’t working right, asking questions to get the information you need is a tactic well worth developing. But, that’s not all. A manager worth their salt will be able to extract information in ways that others would find impossible. It’s a mix of asking the right questions linked to the capacity to hear what others say as well.

Whilst special communication situations are important, it is likely to be just a small part of the manager’s role, compared with the need to interact with their people on a regular day-to-day basis.

Good managers talk to their people all the time, getting to know them well and building great rapport as they go. Understanding how important this is, helps those managers who care for success to decide just how they are going to develop this skillset to the full.

Many managers fail to understand the effects their poor communication style can have on their people. You see miscommunication commonly comes from arrogance, linked to a lack of appreciating that misunderstandings are almost always the fault of the person imparting the information.

And, how frustrating and inefficient can it be to have gotten the message wrong! A good manager will always acknowledge that they have the accountability to get a clear message across to everyone and anyone that needs to get it right.

As issues arise, managers need to consider what they are being told carefully, whilst ensuring that they get all the detail before they act. Sometimes, assumptions can get a manager into hot water, so it’s vital that they find out what really is fact, before they decide on a course of action.

This is not just about the ability to impart information, more, it’s about the capacity to listen carefully and then frame ‘discovery’ questions appropriate to the contextual clues they have received.

Being able to appreciate information for what it is, requires a special capacity within any manager. Time, ‘busyness’ and all the other demands on time, means that a manager has to be pretty smart to make quick judgments based on limited information. In those cases it’s a good idea to make sure that actions are not taken in haste, but considered carefully when the time is available to make the nest decision possible.

Teamwork, with all the interlinked dynamics associated there, requires special attention. The challenge here, is that with several members involved at a time, if you are not careful any message gets misinterpreted as it is passed around. Having the sense to clarify as a group, with questions and feedback altogether, might well be a constructive and focused way to ensure that you get it right with your people, all of them, every time.

Remember, the power of a well engineered team is impressive – the potential for downsides equally so if you get it wrong!

It’s important from the outset that you have ensured there are adequate facilities for any occasions where good communication is important to you. This can be done well in advance for major events. Even when you are holding regular weekly or monthly meetings, by ensuring that you have the appropriate resources in place will not only mean that your message gets across, but also how well your people feel that they are being treated.

By making sure that you really understand that communication skills are your first , middle and last amazing tool in your kit when you are managing a team of people, however large or small, you will enjoy major benefits. Get this right and you will have results to be totally proud of. This is your moment, so make a real go of it!

Filed under Developing Your People, Management Basics by Martin

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Manager or Leader – What’s The Difference?

Two absolutely necessary things needed for the survival of any organization are leadership and management.

While leadership is the ‘quality’, which determines how far a company will go and how successful it will be in the long run, management is the ‘quantity’ that deals with the daily workings and the implementation of current plans that will help in the immediate health of the organization.

Maybe! Truth is, both are pretty important.

Although we might try to distinguish between them and aim to get them into a neat little descriptive package, it can be quite a challenge.

Maybe the way to separate the two is that a leader deals with the longer term aspirations and opportunities, whilst a manager will be more focused in managing the resources, including people, to achieve shorter-term goals for the ongoing health of the organization.

Then again, managers need to be leaders sometime…

Filed under Building the Future, Developing Your People, Management Basics by Martin

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