mutual trust

January 2, 2009

Two More Management Skills That Build Trust

Language matters

Watching your language is crucial.

By avoiding using the “us” and “them” figures of speech and sticking with “we” wherever possible, your team will bond better with you.

Your language should be clear and simple, because everyone interprets what is said differently – so you need to speak plainly for everyone to understand.

Have some fun!

Having fun with your team enhances the trust building process. In context, social interactions are a big opportunity for success for any good manager.

To make a team which works together efficiently, requires the abundant presence of mutual trust. By consistently thinking of and working on trust building, any manager will reap long-lasting positive benefits.

Filed under Building the Future, Managing Me by Martin

Permalink Print

December 5, 2008

Key Business Management Skills To Build Trust

Every successful manager must trust their team and have a good relationship with employees. When there is trust and support from the manager, employees perform better.

Employees never feel comfortable under a boss who doesn’t trust them or whom they don’t trust.

In the absence of mutual trust productivity falls as the employees get into politics, covering their backs and other counterproductive activity.

Not trusting each other will affect morale, which leads to a deterioration in customer satisfaction as the focus shifts from the business needs to internal wrangling.

One of the most vital components is being able to effectively communicate. A manager must communicate well to build strong relationships with their people.

In difficult times, employees might think no news as bad news, so a manager must keep in close touch. Lack of communication reduces trust; being open with information creates it.

Filed under Building the Future, Management Basics by Martin

Permalink Print